The Guangzhou Multilingual Public Service Hotline——960169

The 960169 hotline provides instant interpretation service for government departments at all levels in Guangzhou and informs expats about other hotlinesincluding, but not limited to, telecommunications, transportation, water, power, gas and banking services.

If you have any language problems while handling public service sectors, or calling the Guangzhou Government Service Hotline 12345, or emergency contact numbers such as 110, 120 and 119, you can call 960169 to ask for help, and the operator will assist you to communicate with a third party by talking on speaker phone or establishing a three-party conference call.

The English interpretation service runs 24/7 while the Japanese and Korean services are available 12 hours every day from 9 a.m. to 9 p.m. “960169” now employs 16 interpreters in total including eight English, four Japanese, and four Korean interpreters.

"960169" provides interpretation services for inquiries concerning public services and government institutions inEnglish, Japanese and Korean.

"960169" collaborates with 12345, 110, 119, 120, 96900, 12320 and other major public service hotlines to provide interpretation services in the form of three-party conference calls.

Are there matters that "960169" does not cover?

● "960169" does not provide services related to matters of juristic or prosecutive nature; 

● Matters involving terminologies of certain industries.

● Matters beyond the scope of public and government services in Guangzhou Municipality;

● Confidential matters, including but not limited to state secrets, commercial secrets, and personal privacy.

*If you want to get in touch with webmaster, please email gzportal@gz.gov.cn